Home > Hard Drive > Wd My Passport 1tb External Hard Disk Not Working

Wd My Passport 1tb External Hard Disk Not Working

If you get a message to close any


What a bummer! Try this - Duration: 8:36. For assistance, please see Answer ID 536: How to access the system BIOS Windows Users: See if the drive is seen in Disk Management. Is there a place I can get a new USB cable to see if that is the problem or is there a place to take the drive to get the data weblink

I connected a different/new Passport to the computer (Windows 7 Pro OS) and I got a message that it had installed the software and the drive was ready to run. Helpful +5 Report LitoG May 12, 2014 01:01AM I have the same problem on my 750GB Western Digital, i.e. Did it come with a power cable? If I re-connect my WD supply it won't work. http://www.tomshardware.com/answers/id-2316328/passport-ultra-1tb-device-recognized.html

Wd Hard Drive Light On But Not Recognized

What OS and does it show in Disk Management? Apr 4, 2013 #16 Moccasin TS Rookie Just a quick question about going forward from here with a new external USB hard drive. Please consult with your local computer hardware repair services to assistance Defective or Damaged Drive Options for Defective or Damaged drives are listed below If data recovery is required, please visit For assistance doing so, please see Answer ID 278: How to access Device Manager in Windows Expand Universal Serial Bus controllers Right-click every device under the Universal Serial Bus Controllers Click

  • Here's where you can download it from: Data Lifeguard Diagnostic for Windows and here's how to test your HDD with it: How to test a drive for problems using Data Lifeguard
  • I just bought a brand new my passport ultra 1tb and I can't seem to access it after installing.
  • Drive sounded like it was working but was "clicking softly".
  • Joe_S 2011-10-20 02:32:18 UTC #2 Contact Customer Service and see if they will send you a new USB cable.
  • It solved my problem.
  • I've had reasonable luck with Western Digital over the years, as moderate duty drives but this toy seems better off mounted in a cleanex box.
  • DIY Perks 3,505,609 views 10:28 Data Recovery_ Western Digital Hdd Repair Tool _ Hard Drive Repair Utility Dfl-Wdi - Duration: 41:10.
  • But will see what I can find.
  • I would not mess with your driver further, if you really need that data, unwil you find one of the experts.

IT recognizes the USB connection, but not the drive. This includes "reel" cables and extension cables even if the total length is less than 18 inches. i hope that it's the cable that is has the problem! Wd External Hard Drive Not Recognized Windows 7 USB cables that are guarenteed to be compatible with a My Passport drive are available on the Online Store.

It is not in warranty. Wd Drives Software Articles & News Forum Graphics & Displays CPU Components Motherboards Games Storage Overclocking Tutorials All categories Chart For IT Pros Get IT Center Brands Tutorials Other sites Tom's Guide Tom's Please rate the helpfulness of this answer Answers others found helpful How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a

learn from this people, respect your devices XD Reply to NotATechGuychs Boogieman_WDDec 22, 2015, 3:01 PM Hi NotATechGuychs.This is unfortunate indeed.

Reply to Lacie Lei Boogieman_WDMay 9, 2016, 3:38 PM Hi Lacie.The question mark most probably means that there's an issue with the OS trying to recognize the device. Wd External Hard Drive Not Showing Up Earlier while i was doing some school stuff. If the My Passport is connected to a USB Hub, or to another device (such as a Monitor or Keyboard) the My Passport drive may not be receiving enough power to Report gnew- Aug 19, 2014 10:48AM can tweak UI work on windows8?

Wd Drives Software

Since this was a very odd fault I thought it might help someone out. http://support.wdc.com/knowledgebase/answer.aspx?ID=1695 Terms of Use Privacy Policy Licensing Advertise International Editions: US / UK India Wd Hard Drive Light On But Not Recognized Would you please post a screenshot of what you see about the drive in Disk Management (you can use imgur.com to upload the image)?I'd recommend that you try the HDD with Wd My Passport Ultra Not Working On Mac But if the drive is failing then I'd recommend that you go with a data recovery company so that they try and recover the data on the drive and then RMA

Just like anything else, if you find the folks who are familiar with the drive, and you are not a big corporation, and can give them three weeks to get it have a peek at these guys For further assistance installing and using WD Quick Formatter, please see: Answer ID 3868: Using WD Quick Formatter to format external drives (Windows 8, 7, Vista, XP) or Mac OSX (Leopard, even i have the same problem and there is tick tick sound coming from the drive when i connect! I measured the WD power supply under load and off load and my measurements said that it was delivering 12V so it's a real mystery. Wd Hard Drive Not Recognized Mac

I thought that the drive was faulty and was ready to bin it but none of this made sense...Out of sheer desperation, I tried the 12V power supply from one of IT recognizes the USB connection, but not the drive. For assistance using WD Drive Utilities, please see Answer ID 10408: How to set up and use WD Security & WD Drive Utilities Perform a Disk Defragmentation: Click on Start (Windows check over here What about an alternate cable?

any electronics store should have the cable.  just make sure that it's 18inches or less.  if it's encrypted and you have the password then, yes, you should be able to get Wd My Passport Ultra Not Detected Ive changed it to all the different usb ports. A port on back sometimes works better.

Note: If you don't have the software installed you can download the Windows version from the following link: DLG Diagnostics for Windows. If you get a message to close any

It was working when I put it away but when I took it out and tried to get some files off it it wouldn't work. You mentioned that the installation of the WD drivers failed. I am currently in college so I have A LOT of school files and document stored in it. Wd Passport Not Recognized Mac The most common cause is a bad or incorrect cable, a failed USB port on the PC or Mac, or a bad drive.

Thanks so much! One is a laptop running Win XP Pro (has connected before) and the other two are computers running Win 7 Pro and it has connected to both of them before. Also take out one paper towel and fold it into the the shape of the device. http://stickersweb.com/hard-drive/wd-500gb-external-hard-disk-not-working.php Report Noman- Aug 25, 2013 12:16PM Tweak UI" is not working on my PC .

Transcript The interactive transcript could not be loaded. Loading... We support the recommendations of others on this list.... For older NAS products please refer to your user manual for LED behaviors.