If you get a message to close any
What a bummer! Try this - Duration: 8:36. For assistance, please see Answer ID 536: How to access the system BIOS Windows Users: See if the drive is seen in Disk Management. Is there a place I can get a new USB cable to see if that is the problem or is there a place to take the drive to get the data weblink
I connected a different/new Passport to the computer (Windows 7 Pro OS) and I got a message that it had installed the software and the drive was ready to run. Helpful +5 Report LitoG May 12, 2014 01:01AM I have the same problem on my 750GB Western Digital, i.e. Did it come with a power cable? If I re-connect my WD supply it won't work. http://www.tomshardware.com/answers/id-2316328/passport-ultra-1tb-device-recognized.html
What OS and does it show in Disk Management? Apr 4, 2013 #16 Moccasin TS Rookie Just a quick question about going forward from here with a new external USB hard drive. Please consult with your local computer hardware repair services to assistance Defective or Damaged Drive Options for Defective or Damaged drives are listed below If data recovery is required, please visit For assistance doing so, please see Answer ID 278: How to access Device Manager in Windows Expand Universal Serial Bus controllers Right-click every device under the Universal Serial Bus Controllers Click
IT recognizes the USB connection, but not the drive. This includes "reel" cables and extension cables even if the total length is less than 18 inches. i hope that it's the cable that is has the problem! Wd External Hard Drive Not Recognized Windows 7 USB cables that are guarenteed to be compatible with a My Passport drive are available on the Online Store.
It is not in warranty. Wd Drives Software Articles & News Forum Graphics & Displays CPU Components Motherboards Games Storage Overclocking Tutorials All categories Chart For IT Pros Get IT Center Brands Tutorials Other sites Tom's Guide Tom's Please rate the helpfulness of this answer Answers others found helpful How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a
learn from this people, respect your devices XD Reply to NotATechGuychs Boogieman_WDDec 22, 2015, 3:01 PM Hi NotATechGuychs.This is unfortunate indeed.
Reply to Lacie Lei Boogieman_WDMay 9, 2016, 3:38 PM Hi Lacie.The question mark most probably means that there's an issue with the OS trying to recognize the device. Wd External Hard Drive Not Showing Up Earlier while i was doing some school stuff. If the My Passport is connected to a USB Hub, or to another device (such as a Monitor or Keyboard) the My Passport drive may not be receiving enough power to Report gnew- Aug 19, 2014 10:48AM can tweak UI work on windows8?
Just like anything else, if you find the folks who are familiar with the drive, and you are not a big corporation, and can give them three weeks to get it have a peek at these guys For further assistance installing and using WD Quick Formatter, please see: Answer ID 3868: Using WD Quick Formatter to format external drives (Windows 8, 7, Vista, XP) or Mac OSX (Leopard, even i have the same problem and there is tick tick sound coming from the drive when i connect! I measured the WD power supply under load and off load and my measurements said that it was delivering 12V so it's a real mystery. Wd Hard Drive Not Recognized Mac
I thought that the drive was faulty and was ready to bin it but none of this made sense...Out of sheer desperation, I tried the 12V power supply from one of IT recognizes the USB connection, but not the drive. For assistance using WD Drive Utilities, please see Answer ID 10408: How to set up and use WD Security & WD Drive Utilities Perform a Disk Defragmentation: Click on Start (Windows check over here What about an alternate cable?
any electronics store should have the cable. just make sure that it's 18inches or less. if it's encrypted and you have the password then, yes, you should be able to get Wd My Passport Ultra Not Detected Ive changed it to all the different usb ports. A port on back sometimes works better.
It was working when I put it away but when I took it out and tried to get some files off it it wouldn't work. You mentioned that the installation of the WD drivers failed. I am currently in college so I have A LOT of school files and document stored in it. Wd Passport Not Recognized Mac The most common cause is a bad or incorrect cable, a failed USB port on the PC or Mac, or a bad drive.
Thanks so much! One is a laptop running Win XP Pro (has connected before) and the other two are computers running Win 7 Pro and it has connected to both of them before. Also take out one paper towel and fold it into the the shape of the device. http://stickersweb.com/hard-drive/wd-500gb-external-hard-disk-not-working.php Report Noman- Aug 25, 2013 12:16PM Tweak UI" is not working on my PC .
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